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For Current PACE Partners

Your participants already have the button. CareCompass™ changes what happens after they press it.

Today that button reaches emergency response. With CareCompass™ it reaches a nurse in about 20 seconds — who triages the moment and routes the participant to EMS, urgent care, next-day IDT follow-up, or simple reassurance. Same device. Same participants. A different outcome.

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The Platform Between a Symptom and an Avoidable Trip to the ED 

Most PERS calls aren't emergencies, but traditionally, every call is treated like one. CareCompass gives your program earlier visibility into participant risk — before a fall, a new symptom, or an after-hours call becomes an ED visit, a hospitalization, or a nursing home transition. Same PERS button your participants already use, but now every call is assessed in real time by a nurse and routed to the level of care the moment actually calls for.

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Impact for PACE Programs

Better visibility. Earlier intervention. Lower total cost of care.  

Real-world data shows significant avoidable ED reduction & ROI for PACE organizations. CareCompass demonstrates measurable clinical and financial impact — reducing emergency department utilization, supporting your IDT's visibility into participant risk, and improving access to clinically appropriate care.

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39

%

Reduction in Avoidable ED Utilization
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50

%

Fewer Avoidable ED Visits, High-Risk Participants
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2

-3x

ROI Through Avoided ED Utilization
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60

%

Monthly participant engagement
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No new hardware.  No new vendor.  Now adding a nurse to the line you already trust.

CareCompass activates on your existing PERS deployment and runs through the same 24/7 Response Center your participants already reach. Your devices, your enrollment, your escalation contacts — with clinical triage and routing added to the path. Same pendants and communicators in participant homes. Escalation protocols mapped to your existing IDT workflow. Encounter summaries go back to your care team, not a separate portal to staff. And it can be enabled for one center before it goes program-wide.

Traditional PERS reacts to emergencies. CareCompass responds to needs before they become emergencies.

CareCompass is moving beyond emergency response toward proactive clinical intervention. While traditional PERS solutions connect participants to emergency assistance, CareCompass adds a new clinical layer by providing immediate access to registered nurse triage — helping participants receive the right level of care before unnecessary emergency department visits occur. This creates a new category of connected care that bridges emergency response with real-time clinical decision support.
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Why PACE Partners Extend with CareCompass 

You've already trusted Connect America with the moment that matters most. CareCompass builds on that foundation — turning the PERS relationship you already have into a clinical safety net for the hours between visits.

  • We bring clinical triage into the platform you already run — no new hardware, no new vendor relationship, no re-enrollment.
  • We surface pre-event trends in the home so your team can intervene before a major event occurs. 
  • We're the "in the moment" layer for ED avoidance and independence at home — activating whenever a participant needs it, day or night.
  • We support the transition back into the home after an event, reducing the likelihood of re-escalation or re-admission.
  • We reduce burden on caregivers and families during difficult moments, and reduce the need for transitions into institutional settings.
  • We drive measurable outcomes: reduced avoidable ED visits, stronger participant and family experience, and lower total cost of care.

Questions Leaders Ask Most.

Learn how CareCompass integrates with your existing PACE program, supports your IDT and care management goals, and delivers measurable clinical and financial value. 

 Download our overview of Connect America's full PACE solution set. 

Start with one center. 

Pick a single site, enable CareCompass on the devices already deployed there, and measure after-hours routing and avoidable ED utilization against the rest of your program. Your account manager can scope it in one call. 

Fill out the form and your account manager will be in touch within 24 hours to scope your single-center pilot. 

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See how CareCompass could benefit your PACE program