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Introducing CareCompass™

Most PERS Vendors Wait for an Emergency. We Prevent One.

Built on ConnectAmerica's decades of leadership in personal emergency response, CareCompass transforms every PERS interaction into a clinically guided care decision with 24/7 nurse triage to help guide members to the most appropriate level of care.  The result?  Fewer avoidable emergency department visits, a lower total cost of care, and improved member outcomes.

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The Platform Between a Symptom
and a Hospital Bill

Most PERS calls aren't emergencies but, traditionally, all calls are treated that way. Introducing CareCompass - a platform that gives health plans earlier visibility into member risk — before it becomes an ED visit or inpatient admission.  Same PERS button but now every call is assessed in real-time and routed to the most appropriate level of care. 

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Impact for Health Plans

Real-World Data Shows Significant Avoidable ED Reduction & ROI for Health Plans.

CareCompass demonstrates measurable clinical and financial impact including reductions in emergency department utilization while improving access to clinically appropriate care.

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39

%

Reduction in Avoidable ED Utilization
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6

%

Drop in All-Cause ED Utilization
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3

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ROI Starting Month One
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CareCompass is NOT just another Nurse Line

Every health plan offers a nurse line. Most members never use it, or worse, in the moment that matters, they can't find the number or they've already dialed 911. CareCompass upgrades the PERS device already in your members' hands. One press connects them to a real nurse in under 20 seconds, 24/7/365, for an emergency, a question, or anything in between. No searching for a number. No deciding which line to call. No wait. Just avoidable ED visits and inpatient stays, the biggest driver of avoidable expense in your plan turned into calls resolved at home.

Fewer ED Visits Without Adding Headcount

Health Plans already knows which members are hardest to keep engaged between visits, often the same members driving the most avoidable ED and inpatient utilization.  Instead of waiting for a callback, they're talking to a real nurse in under 20 seconds. Using an existing PERS device and a single pathway for everything from a crisis to a question. That's why MCOs running CareCompass have greater reach into the home, without adding headcount, and a clearer utilization story for state reporting.
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Why Choose ConnectAmerica?

ConnectAmerica uniquely helps healthcare organizations, caregivers and consumers operationalize ED avoidance and independence at home.

  • We provide a single, coordinated platform that brings together people, technology, and workflows to support clinical, care management, and community teams.

  • We provide visibility into the home that illuminates pre-event trends and activates appropriate interventions to reduce the likelihood of major events in the next 30 days.

  • We are the “in the moment” platform for ED avoidance and independence at home, activating when a person needs it, anytime day or night.

  • We support the transition back into the home to reduce the likelihood of re-escalation or re-admission.

  • We reduce burden on caregivers during these difficult transitions and reduce the need for transitions into institutional settings.

  • We drive measurable outcomes, including reduced avoidable ED visits, improved member experience, and lower total cost of care.

Questions Leaders Ask Most.

Learn how CareCompass integrates with your existing programs, supports your care management goals, and delivers measurable clinical and financial value.

Imagine the Value for Your Members

Discover how CareCompass helps reduce avoidable emergency department utilization while improving costs for your health plan.

Simply fill out the form and an expert will be in touch to schedule your personalized overview within 24 hours.

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See How CareCompass Could Benefit Your Health Plan