--- title: Care Compass Landing Page description: CareCompass™ helps health plans reduce avoidable ED utilization and lower total cost of care with real-time nurse triage, 24/7. --- [Skip to content](https://info.connectamerica.com/carecompass#main-content) [![CA\_Logos\_Registered\_Horizontal\_Primary\_CMYK (2)](https://info.connectamerica.com/hubfs/CA_Logos_Registered_Horizontal_Primary_CMYK%20(2).png)](https://www.connectamerica.com/) ### Most PERS Vendors Wait for an Emergency. We Prevent One. Built on our decades of leadership in personal emergency response, CareCompass transforms every PERS interaction into a clinically guided care decision with 24/7 nurse triage to help guide members to the most appropriate level of care.  The result?  Fewer avoidable emergency department visits, a lower total cost of care, and improved member outcomes. **Put us to the test. Fewer avoidable ED visits, verified in your claims.**  [Ask About Our 6-Month Pilot](https://info.connectamerica.com/carecompass#contact-form) ![Care Compass 2](https://info.connectamerica.com/hubfs/Care%20Compass%202.png) ### **The Platform Between a Symptom and a Hospital Bill** Most PERS calls aren't emergencies but, traditionally, all calls are treated that way. Introducing CareCompass - a platform that gives health plans earlier visibility into member risk — before it becomes an ED visit or inpatient admission.  Same PERS button but now every call is assessed in real-time and routed to the most appropriate level of care.  ![CareCompass Workflow.pptx (2)](https://info.connectamerica.com/hubfs/CareCompass%20Workflow.pptx%20(2).svg) [explore the benefits](https://info.connectamerica.com/carecompass#contact-form) ## Impact for Health Plans ### **Real-World Data Shows Significant Avoidable ED Reduction & ROI for Health Plans.** CareCompass demonstrates measurable clinical and financial impact including reductions in emergency department utilization while improving access to clinically appropriate care. ![Hospital icon](https://info.connectamerica.com/hs-fs/hubfs/Hospital%20icon.png?width=57&height=58&name=Hospital%20icon.png) ### 39 ### % Reduction in Avoidable ED Utilization ![Ambulence icon](https://info.connectamerica.com/hs-fs/hubfs/Ambulence%20icon.png?width=58&height=58&name=Ambulence%20icon.png) ### 6 ### % Drop in All-Cause ED Utilization ![Hand coin icon](https://info.connectamerica.com/hs-fs/hubfs/Hand%20coin%20icon.png?width=58&height=57&name=Hand%20coin%20icon.png) ### 3 ### x ROI Starting Month One [discover the value](https://info.connectamerica.com/carecompass#contact-form) ![Smartwatch-lifestyle](https://info.connectamerica.com/hubfs/Smartwatch-lifestyle.jpg) # CareCompass is NOT just another Nurse Line Every health plan offers a nurse line. Most members never use it, or worse, in the moment that matters, they can't find the number or they've already dialed 911. CareCompass upgrades the PERS device already in your members' hands. One press connects them to a real nurse in under 20 seconds, 24/7/365, for an emergency, a question, or anything in between. No searching for a number. No deciding which line to call. No wait. Just avoidable ED visits and inpatient stays, the biggest driver of avoidable expense in your plan turned into calls resolved at home. ## Fewer ED Visits Without Adding Headcount Health Plans already knows which members are hardest to keep engaged between visits, often the same members driving the most avoidable ED and inpatient utilization.  Instead of waiting for a callback, they're talking to a real nurse in under 20 seconds. Using an existing PERS device and a single pathway for everything from a crisis to a question. That's why MCOs running CareCompass have greater reach into the home, without adding headcount, and a clearer utilization story for state reporting. ![pace 3 banner](https://info.connectamerica.com/hubfs/pace%203%20banner.png) ## Why Choose ConnectAmerica? *ConnectAmerica uniquely helps healthcare organizations, caregivers and consumers operationalize ED avoidance and independence at home.* - *We provide a single, coordinated platform that brings together people, technology, and workflows to support clinical, care management, and community teams.* - *We provide visibility into the home that illuminates pre-event trends and activates appropriate interventions to reduce the likelihood of major events in the next 30 days.* - *We are the “in the moment” platform for ED avoidance and independence at home, activating when a person needs it, anytime day or night.* - *We support the transition back into the home to reduce the likelihood of re-escalation or re-admission.* - *We reduce burden on caregivers during these difficult transitions and reduce the need for transitions into institutional settings.* - *We drive measurable outcomes, including reduced avoidable ED visits, improved member experience, and lower total cost of care.* ## **Questions Leaders Ask Most.** Learn how CareCompass integrates with your existing programs, supports your care management goals, and delivers measurable clinical and financial value. ###### How is CareCompass different from a standard PERS program? The device is the same. CareCompass™ adds a clinical layer: instead of defaulting to EMS, a licensed nurse assesses the situation in real time — informed by the member's risk trends — and routes to the most appropriate site of care. ###### Does nurse triage delay dispatch in a true emergency? No. When a situation is clearly emergent, EMS is dispatched immediately and the nurse guides caregivers while help is en route. Triage adds a smarter path for the many presses that don't require an ambulance. ###### Does CareCompass qualify under MLR? Yes. Unlike traditional PERS, CareCompass™ qualifies as a care management program under MLR — counting toward care spending rather than administrative costs.  ###### What does implementation look like? CareCompass activates on the PERS devices your members already have. It implements in 6–8 weeks with minimal staffing requirements and complements your existing care management workflows.  ###### How does CareCompass™ fit Medicare Advantage vs. LTSS programs? For Medicare Advantage, it reduces avoidable ED/IP spend, strengthens STARS performance, qualifies as care management under MLR, and delays institutional transitions by preventing the events that trigger them. For LTSS, it supports HCBS and community-based care goals and extends limited LTSS workforce capacity.  ###### Which quality measures does CareCompass™ support? One engine moves five at once: ED & Acute Hospital Utilization (EDU/AHU), Plan All-Cause Readmissions (PCR), Care for Older Adults (COA, SNP-required), Reducing the Risk of Falling (HOS), and Getting Care Quickly / Needed Care (CAHPS) — improving HEDIS, CAHPS, and Star performance together.  ###### Can we do a pilot of CareCompass? Yes. We offer a 6-month shared-savings pilot so you can see the impact on avoidable ED utilization in your own member population, verified in your claims. CareCompass runs on the PERS devices your members already have.  #### **Let's talk about a 6-month shared-savings pilot!** Discover how CareCompass helps reduce avoidable emergency department utilization while improving costs for your health plan. Simply fill out the form and an expert will be in touch to schedule your personalized overview within 24 hours. ### Fewer avoidable ED visits, verified in your claims. Let's get started. [![CA\_Logos\_Registered\_Horizontal\_White\_Teal\_CMYK](https://info.connectamerica.com/hubfs/CA_Logos_Registered_Horizontal_White_Teal_CMYK.png)](https://www.connectamerica.com/) © 2026 Connect America. All Rights Reserved [Privacy Policy |](https://www.connectamerica.com/privacy-policy/) [Terms & Condition](https://www.connectamerica.com/terms-conditions/)