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Reduce Avoidable ED Utilization.
Lower Total Cost of Care.
CareCompass™ is the clinical layer that turns any PERS deployment into a care management tool. Every button press becomes a clinically guided decision — a licensed nurse assesses in real time and routes members to the right level of care, before the ED becomes the default. Built for health plans managing high-risk, aging, and dual-eligible populations.
39
%
6-9
%
2–3
x
Demonstrated Results
Proven ROI, Backed by Real-World Data
These results come from a 10,000-member controlled interventional study across multiple health plans — with a human response in under 20 seconds, 24/7, and diversions directly attributable to CareCompass™, not modeled estimates.
Why Health Plans Choose CareCompass™
CareCompass™ identifies members in a moment of need and routes them to the right level of care before situations escalate.
Access at the Moment of Need
Engages members at the exact point of need, not after the episode has occurred.
- No scheduling or waiting for a callback
- Push-button access, 24/7
- Reaches members before uncertainty becomes an ED visit
Clinically Guided Routing
Multiple care pathways beyond EMS or ED reduce unnecessary utilization and avoid downstream escalations.
- Routes to PCP, telehealth, or urgent care when appropriate
- EMS dispatched immediately when truly needed
- Guided by your plan's own protocols
Trusted Engagement
60% of members interact with Connect America monthly, driving higher engagement than outbound-only programs.
- Builds familiarity over time
- Members reach for their button first
- Strengthens long-term adherence
A Smarter Response, Step by Step
Most PERS calls don't require EMS — yet most programs treat everything as emergent. CareCompass™ routes every member to the right level of care from the very first response.
1. Preliminary Screen
When a member presses their button, a response specialist immediately assesses whether the situation is emergent or urgent — routing every call to the right pathway from the start.
2. Nurse Triage
A licensed nurse joins the call, performs a clinical assessment informed by the member's risk trends and history, and determines the most appropriate intervention.
3. Clinically-Guided Routing
Recommendations — PCP, telehealth, urgent care, SDoH support, caregiver assistance, or EMS — are routed based on your plan's protocols.
4. Closed-Loop Follow-Up
A follow-up confirms care instructions were followed and feeds triage data back to your care teams for proactive outreach.
Common Questions
Questions health plans ask us.How is CareCompass™ different from a standard PERS program?
The device is the same. CareCompass™ adds a clinical layer: instead of defaulting to EMS, a licensed nurse assesses the situation in real time — informed by the member's risk trends — and routes to the most appropriate site of care.
Does nurse triage delay dispatch in a true emergency?
No. When a situation is clearly emergent, EMS is dispatched immediately and the nurse guides caregivers while help is en route. Triage adds a smarter path for the many presses that don't require an ambulance.
Does CareCompass™ qualify under MLR?
Yes. Unlike traditional PERS, CareCompass™ qualifies as a care management program under MLR — counting toward care spending rather than administrative costs.
What does implementation look like?
CareCompass™ activates on the PERS devices your members already have. It implements in 6–8 weeks with minimal staffing requirements and complements your existing care management workflows.
How does CareCompass™ fit Medicare Advantage vs. LTSS programs?
For Medicare Advantage, it reduces avoidable ED/IP spend, strengthens STARS performance, qualifies as care management under MLR, and delays institutional transitions by preventing the events that trigger them. For LTSS, it supports HCBS and community-based care goals and extends limited LTSS workforce capacity.
Which quality measures does CareCompass™ support?
One engine moves five at once: ED & Acute Hospital Utilization (EDU/AHU), Plan All-Cause Readmissions (PCR), Care for Older Adults (COA, SNP-required), Reducing the Risk of Falling (HOS), and Getting Care Quickly / Needed Care (CAHPS) — improving HEDIS, CAHPS, and Star performance together.
Connect with Us.
See how real-time nurse triage supports your population health goals.